Case managers are struggling. Preliminary results from over 5,900 CCMs in our recent “Checking in With Our CCMs” survey reveals some of the burdens our case managers carry, and it’s eye-opening.
We’re not that surprised by the results on the professional side. Most case managers are working remotely (57%) and have limited contact with clients and patients (55%). Some, however, have been called upon to work on the frontlines. Regardless, many (40%) are fielding more questions than ever from clients and patients.
Significant percentages are dealing with staff shortages (15%) and lack of supplies (28%). Clearly, work has become more challenging, but that’s to be expected. And we know that professional case managers will always rise to the challenge.
What has been a surprise is how much the coronavirus has personally affected case managers. We’re seeing that, as you continue to advocate for clients and connect them to the resources they need, many case managers themselves carry a heavy burden. (more…)