Psychosocial Concepts & Support Systems
(Comprises 27% of the Exam, approximately 40 questions)
An effective case manager must understand everything that impacts the client and his ability to reach an optimal level of functioning. This includes, but is not limited to, support systems, psychosocial aspects, family dynamics, financial factors, culture, spirituality, and religion.
- Abuse and neglect (e.g., emotional, psychological, physical, financial)
- Multicultural issues as they relate to health behavior
- Psychological and neuropsychological assessment
- Psychosocial aspects of chronic illness and disability
- Health coaching
- Spirituality as it relates to health behavior
- Support programs (e.g., support groups, pastoral counseling, disease-based organizations, bereavement counseling)
- Wellness and illness prevention concepts and strategies
- Behavioral health and psychiatric disability concepts
- Community resources (e.g., elder care services, fraternal/religious organizations, government programs, meal delivery services, pharmacy assistance programs)
- End of life issues (e.g., hospice, palliative care, withdrawal of care, Do Not Resuscitate)
- Family dynamics
- Health literacy assessment
- Behavioral change theories and stages (new)
- Client activation (new)
- Client empowerment (new)
- Client engagement (new)
- Client self-care management (e.g., self advocacy, self-directed care, informed decision making, shared decision making, health education)
- Conflict resolution strategies
- Crisis intervention strategies
- Interpersonal communication
- Interview techniques
- Resources for the uninsured or underinsured
