Care Management

(Comprises 30% of the Exam, approximately 45 questions)

This is the largest area of the exam. 

This domain encompasses a range of foundational concepts in case management, including collaboration, care coordination, and the case management process. As case managers, we often perform tasks without understanding why we do them. To pass this domain, you must understand the rationale behind our actions.

• Criteria Associated with Caseload Assignment/Selection
• Develop a Client-centered Plan of Care
• Understand Differences in and Application of Age-specific Care
• Apply Evidence-based Case Management/Care Management Models, Processes, and Tools
• Apply Cost Containment Principles
• Management of Clients based on length and type of care
• Medication management
• Perform a Comprehensive Assessment of Needs
• Factors used to identify acuity or severity levels
• Levels of care
• Care Settings
• Palliative Care and Symptom Management
• Interdisciplinary care team (ICT)
• Understand Key Concepts of Population Health
• Transitions of care
• Understand Key Aspects of Care Coordination through the Continuum
• Understand Advanced Care Planning
• Collaborate with Community-based Support Service Agencies and Providers