Psychosocial Concepts & Support Systems
(Comprises 20% of the Exam, approximately 30 questions)
An effective case manager must understand everything that impacts the client and his ability to reach an optimal level of functioning. This includes, but is not limited to, support systems, psychosocial aspects, family dynamics, financial factors, culture, spirituality, and religion.
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- Abuse and neglect
- Behavioral change theories and models impact client readiness
- Behavioral health concepts
- Client empowerment, engagement, and self-care management
- Tools and techniques to promote client engagement
- Crisis intervention strategies
- Health-related social needs and associated resources
- Client support system dynamics
- Health literacy, education needs, and language barriers
- Interpersonal communication strategies
- Cultural, spiritual, and religious factors that may affect the client’s care needs
- Understand the assessments that measure psychological and cognitive capacity
- Psychosocial aspects of chronic conditions and disability
- Supportive care programs
- Wellness and illness prevention concepts and strategies
- Key factors of social drivers of health
- Gender health influences care needs
- Trauma-Informed Care Principles
